How to choose the right phone headset for your business


Telephone systems within any business are still, despite the advances of the internet, a vital communication tool so choosing the right equipment for your business is essential.


It’s important to understand the main differences in phone headsets; Corded headsets and Wireless headsets. Both have a diverse range of products with many different features to suit any businesses budget.


Corded Headsets

Corded headsets usually plug into a headset port or the telephone handset port via the addition of an amplifier and provide a hands free option whilst taking calls. These types of headsets are generally recommended for those businesses taking calls at their desks while working on their computers.


Wireless headsets

Wireless headsets provide freedom of mobility and with the addition of a handset lifter or electronic hook switch, allow you to answer and end calls remotely. Having the ability to answer your calls remotely increases productivity within your business, allowing you to take calls outside of the office or continue the conversation whilst walking between rooms. These headsets can have a range of up to 100m and talk time of up to 9 hours.


Once you’ve decided on the type of headset you require there are two important factors to consider before making a purchase.


Environmental/Background Noise

If your business environment is noisy with more than a few staff on one area or has a significant amount of background noise you’ll require a noise-cancelling headset. A noise-cancelling headset contains a microphone which has a boom where the electronics are located. The front side of the microphone targets your voice while the back side dampens any background noise making your voice clearer for the caller on the other end. Noise cancelling headsets can dampen up to 75% of your background noise however it cannot completely eliminate it. Dual ear headsets are also highly recommended for those in a noisy environment.  Having speakers on both ears means the surrounding noises are cut out and the user is able to focus purely on the call.


For businesses in a quieter environment, a voice-tube headset is a better option giving your callers the clearest audio experience possible.


Test your background noise by placing a call to the destination requiring a headset. Ask the person on the other end not to speak and listen to the background noise coming from their end then ask them to speak and listen to their voice. If there is a lot of noise and you’re having trouble hearing the other person on the call you require a noise cancelling headset.


Wearing preferences

The second important deciding factor is personal wearing preference. Again environmental and background noise is a major factor when deciding on the style of your headset.


For businesses in a loud environment with a lot of background noise an over-the-head or binaural headset provides full cushion cover for both ears blocking out noise. This allows the caller to be heard above all else and remain the full attention of the person taking the call.


If there is a need to hear the caller and also interact with others in the office whilst on a call, you need a single-ear or monaural headset. Single-ear-headsets are generally smaller and lighter and cover one ear to allow interaction within the workplace whilst still taking a call.

 

Other styles you may consider are the over-the-ear headset or the convertible headset which allows multiple users with different wearing preferences to use the same headset.


Please contact us for more information.